Privacy Policy

Last Updated: 30th September 2024


CanvasBox Ltd is the operator of http://canvasbox.co.uk

At CanvasBox Ltd ("we," "us," "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when you use our website http://canvasbox.co.uk/ and our services.

We are registered in England and Wales under number 13298127. Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX.

By using our website and services, you consent to the practices described in this Privacy Policy. Please take the time to read this policy carefully. If you do not agree with it, you should not use our services.

 

1. Information We Collect

We collect personal information to provide you with the best possible service. The types of information we collect include:

a) Information You Provide to Us:

- Personal Details: Full name, email address, phone number, delivery address, and any other contact details.

- Payment Information: Credit or debit card details, billing address, or other payment-related information, which is processed securely by third-party payment processors.

- Order Details: Information about your orders, including images and customisation preferences for canvas prints.

b) Automatically Collected Information:

- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interaction with our website, including your IP address, browser type, browsing behaviour, and referral source.

 

 2. How We Use Your Information

We may use your personal information for the following purposes:

- Order Processing: To process and fulfil your orders, including delivery and invoicing.

- Customer Support: To respond to your enquiries and provide customer support.

- Personalization: To personalise your shopping experience and recommend products based on your previous interactions.

- Marketing Communications: With your consent, we may send you promotional emails about new products, offers, and updates. You can opt out of these communications at any time.

- Website Improvement: To analyse how our website is used and to make improvements.

 

3. Legal Basis for Processing Personal Data

Under UK GDPR, we rely on the following legal grounds for processing your personal information:

- Contractual Obligation: To process your order and deliver the products you’ve purchased.

- Legitimate Interests: To improve our services, provide customer support, and market relevant products to our customers.

- Consent: For marketing communications where you have provided consent (e.g., by subscribing to our newsletter).

 

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, delivery services, and IT support. These parties are required to protect your data and only use it for the purposes we specify.

- Legal Compliance: If required by law, we may share your data with law enforcement or other governmental authorities to comply with legal obligations.

 

5. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal data from loss, theft, and unauthorised access. These include secure servers, SSL encryption, and strict internal access controls. 

While we strive to protect your personal data, no transmission of information over the internet is entirely secure. Therefore, we cannot guarantee the absolute security of your data.

 

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements.

 

7. Your Data Protection Rights

Under the UK GDPR, you have several rights concerning your personal data, including: 

- Right to Access: You can request access to the personal data we hold about you.

- Right to Rectification: You have the right to request corrections to your personal information if it is inaccurate or incomplete.

- Right to Erasure: In certain circumstances, you may request that we delete your personal data.

- Right to Restriction of Processing: You can request that we limit how we process your data in certain situations.

- Right to Object: You can object to our processing of your data in certain cases, such as for direct marketing.

- Right to Data Portability: You have the right to request your data in a commonly used and machine-readable format.

 

To exercise any of these rights, please contact us at hello@canvasbox.co.uk

 

8. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device that collect standard internet log information and visitor behaviour. You can control cookie settings in your browser, but please note that disabling cookies may affect the functionality of our website.

For more details on our use of cookies, please see our Cookie Policy.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read their privacy policies before providing any personal information.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Any changes will be posted on this page with the "Last Updated" date at the top.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

 

CanvasBox Ltd
128 City Road, London, United Kingdom, EC1V 2NX

Or email to hello@canvasbox.co.uk